OUR WEBSITE USAGE TERMS & CONDITIONS
If you register with or buy WK Sports Nutrition products as a guest user then you will need to:
- Confirm that you are 18 years of age or older.
- Understand that you are entering a binding contract.
- Are not impersonating another person or entity.
The details that you input into our registration form at the time must be accurate and complete at the time you enter them. You must notify us of any changes that are made to your details using the account details section found on ‘My Account’.
PASSWORD PROTECTION AND YOUR SECURITY?
When registering with WK Sports Nutrition you will need to provide a secure password which will be used every time you log onto the website. This Password must be 4-10 Characters long and contain letters and numbers. You must not disclose or share the password with anyone. You are responsible for all activity that occurs whilst your username and password are in use. This includes orders that are made on the website. If you suspect, or know of, somebody else who knows your password, then you must Contact Us immediately.
If WK Sports Nutrition suspects misuse of the website or a breach of security, we may suspend your account or simply ask that you change your password for security reasons.
THE ORDER PROCESS
When ordering on WK Sports Nutrition website we will always take reasonable care of your personal details and security. When placing an order on our website, you have the right to cancel and return your order within 7 days, for any reason and without justification. If you wish to cancel a contract pursuant to this clause, then please read our Returns Policy on this page for full details on how to return your items and cancel your order.
- When ordering on our website, an electronic contract is created. You place the order for the products you require by pressing the “Submit” button at the end of the checkout process.
- You will be navigated through the website following a series of simple instructions. After you have confirmed an order you will receive an e-mail confirming all of the order details.
- If you see an error on the order confirmation email then you must Contact Us immediately and speak to our Customer Service team.
- Once your product has been shipped you will be notified via an e-mail from our despatch team.
- Acceptance of your order and completion of our contract will be formed when we despatch your order to you. This could change if we do not accept the order from you. In this case you will be notified. You also have the right to cancel your order under the Distance Selling Regulations.
There are various reasons that your order may be unable to be processed. These are:
- If the item is out of stock.
- Inability to authorise the payment from the details you provided us with.
- Product pricing or a descriptive error.
- Not meeting the eligibility that complies with our terms and conditions.
RETURNS AND REFUNDS ON PROMOTIONAL OFFERS
When returning a product that was available on offer, you will be credited the purchase value of the product when you placed the order, after deducting the value of any discount codes that you had applied. Your statutory rights will not be affected as a result of this.
When using WK Sports Nutrition website, an internet connection is required to gain access to the website. If any other costs are caused as a result of internet connectivity through third party companies, we will not be held responsible for such costs.
RIGHT TO CANCEL/ SUSPEND YOUR ACCOUNT
WK Sports Nutrition holds the rights to cancel or suspend your account at any time if you breach any of the terms and conditions laid out here. You can cancel the agreement with the website by informing us via writing. Doing this will also have to comply with you ceasing to use WK Sports Nutrition website when/after cancellation is posted. The cancellation or the suspension of your account will not affect either parties’ rights or liabilities.
WK Sports Nutrition LIABILITY
All risks associated with the internet are not of any responsibility of WK Sports Nutrition website. Although we try to make sure that all of the content on our website is correct, sometimes this may not be the case. We do not hold responsibility.
We will always try our best to make sure the content on the website is correct and accurate at the present date. If this is not the reality then we will try to correct this as soon as we are notified.
In connection with this we would like to state that we are not liable with any of the following:
- If the website is incompatible with your device.
- Technical errors that may occur, such as: Interruptions and faults.
- Unreliable, unsuitable or inaccurate website content.
- The website not being able to meet your demand.
We will not be liable for any damages that are caused to you corresponding with the applicable law. This covers all special or punitive damages that may apply to the usage of WK Sports Nutrition website.
Nothing in this paragraph excludes WK Sports Nutrition liability of the products sold and death or injury that is caused by negligence of the website.
The contract between us is made when we despatch our product to you as this is when you will be charged and will be when we have confirmed we can meet your requirements regarding the offer.
WK Sports Nutrition products have been designed to help you reach your health and fitness goals. They should be used in conjunction with a balanced diet and training programme and must not be used as your sole source of nutrition. Your health is of paramount importance to us and in the case of any adverse reactions, discontinue use of the product and seek medical advice immediately.
The delivery times will be between 2 and10 days of ‘checkout’ your order. The order will be delivered to the address that you specified. If you made an error in the address we cannot change it for your current order, but you can easily change it via the My Account section for future orders. We retain the rights to eliminate areas of delivery. Products that are available on special offer can be limited to a ‘set’ amount by us if we feel that other customers access to the products are in jeopardy. If a product you have ordered is unavailable we may send the order to you without that specific product and send it at a later date at or substitute an alternative product. We will always notify you if this is the case, and you have the right to refuse this option.
If the scenario occurs where the products are incomplete or are of bad quality then you must notify us immediately when you receive the products.
It is your responsibility to make sure that a person is present on the day of delivery. If this is not possible then you will have the option to reschedule a delivery slot. If you miss the rescheduled date then the order will be returned to us. We will contact you if this is the case and can redeliver them to you (at your cost for the carriage) or refund you for the cost of the product(s) excluding the delivery fee paid. If you don’t respond to our contacts within 7 working days, you will be refunded, however we will retain the delivery costs that have been incurred by us at our attempts to deliver the products to you.
If you instruct WK Sports Nutrition that you would like your delivery to be left outside your address, or other location, then we will cease to have any liability to the products that have been left once our courier has delivered your product.
Any restrictions to delivery areas will be found on our Delivery Information section. We aim to fulfil your order within the delivery timescales set out in your confirmation of shipping email or, if no delivery date is specified, then within 30 days of the dispatch confirmation, unless there are exceptional circumstances.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (but is not limited to) the following:
- Strikes, lockouts or other industrial action
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation of war
- Impossibility of the use of public or private telecommunications networks
- The acts, decrees, legislation, regulations or restrictions of any government
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
We are confident in our product quality but if for any reason you receive defective goods you must Contact Us immediately. In this scenario we will fully refund your money or re-arrange delivery for a fresh batch of the product. Your statutory rights will not be affected.
The prices that you see on our website does not include provincial taxes. We will always aim to keep our prices up to date. We understand that errors may occur on our website, in this case we will aim to correct the mistake as soon as possible.
DATA PROTECTION STATEMENT
We will only use or hold your personal information if you have given us permission. If you do place an order with us, this is verification of you doing so.
The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to. One example being courier services. They will only be able to use this information to complete their part of the process for you.
Privacy is something that we always respect and we are committed to protecting your information at all times.
The entire terms and conditions are an agreement between you and us. They form the entire basis of our relationship. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.